NEED HELP? NO PROBLEM!
What do I do if it suddenly starts raining during the game? How many participants can play? And what payment options are available?
We’ve compiled the most frequently asked questions here for you and, of course, answered them straight away. If you have any further questions, please contact us directly: You can find all contact options on our contact page.
Every participant must sign the Consent and Medical Waiver form before taking part. You should receive the link to this via email once you have made your booking, however if our email has been blocked or just lost in the system you can access the waiver by following this link https://waiver.fr/p-uzvrX
Please ensure everyone taking part from your company has signed it before the start of the game.
Either fill in your details on the booking form or feel free to call us at 07780 607 017 for a quick, uncomplicated consultation and answers to your most pressing questions. No time for a phone call? Simply send us an email with your desired date, location, and number of participants, as well as time and favourite games (if you already have them), to info@i-team.co.uk or fill out our contact form. One of our team will get back to you as soon as possible.
Next, we’ll discuss with you exactly what you have in mind for your event and which of our game formats best suits it. After a brief consultation, we’ll provide you with a non-binding quote. But don’t worry, if you want to make any changes or decide on a different game, we’ll be happy to adjust the quote.
After acceptance of the offer, you will receive a confirmation and down payment invoice.
If you have any questions in the meantime, we are always just a phone call or email away!
If payment is made online, then 100% of fee + VAT will be made at point of booking.
If payment via invoice is requested, full payment + VAT must be made within 14 days of issuing invoice and no less 5 working days before the start of the event.
Cancelling is possible up to 4 weeks before the event date for an admin fee.
Rescheduling is possible up to 4 weeks before the event date free of charge.
If the event is cancelled less than 4 weeks before the scheduled service date, 50% of the invoice amount will be charged. For cancellations within 7 days or less before the scheduled service date, the full invoice amount will be charged.
For separately commissioned customisation services, the full fee must always be paid as soon as the customisation work has begun.
Further information can be found in the terms and conditions.
No matter how big or small your company / event, everyone can join in! Our games are suitable for any number of people, whether it’s a small event with 10 or more players or a large event with up to 300 participants.
Participants play in parallel in small teams of 2-6 people (depending on the game). This allows large groups to enjoy the same gaming experience at the same time.
Of course! You can adjust the final number of participants for events with up to 100 people up to 7 days before the event, and for events with 100 or more participants up to 14 days before. This previously communicated number of participants serves as the basis for the invoice.
If the actual number of participants exceeds the maximum, the additional participants will be invoiced.
Any changes must be communicated in writing.
Please note that a significant reduction in the number of participants may result in higher per-person prices. If you have any questions, please contact our customer service representatives at info@i-team.co.uk
£400 (includes 2 iPads) for up to 10 people.
For groups of 10 – 30 – Additional cost of £27.50 / person
£25 / iPad (max 6 people / iPad)
An Action Pack can also be included for an additional cost, contact us for a quote.
For larger groups contact us for a quote.
Yes, you can run the event indoors but we would recommend you use the outdoor version if possible to maximise the experience.
The outdoor games last between 90 and 150 minutes. We allow approximately 30 minutes for introduction and closing remarks, as well as group assignments and the start of the game. Feel free to contact us for information about a customised game time.
Our game leaders will meet you at the agreed meeting point and hand out all the game materials, introduce you to the game, and guide you through the first puzzle. After that, you’re on your own.
You’ll be provided with an iPad for navigation, which also collects your answers and scores. You’ll solve some of the puzzles on this iPad. You’ll also receive documents or if purchased an Action Package (about the size of a briefcase) containing exciting puzzle materials that you’ll need to use or open throughout the game.
After the mission has been successfully completed (or the time has run out), all teams meet with the game leader again at the starting point for the final commentary and evaluation.
Our Games Facilitator will introduce you to the game, assist you with group assignments, and take care of any initial difficulties.
You’ll be able to explore independently after the briefing. But don’t worry, if you have any questions about the puzzles, the game’s internal help system is available. Our Games Facilitator is always just a phone call away and will pick you and your game materials up after the game.
Some locations may be outside the remit of our Games Facilitators, contact us to see if we can get to you. If not, we will still be able to facilitate the game with you.
The event can be set up at a location of your choice.
Absolutely, our unique offering allows us to bring the game to you. On the booking form tell us where you would like to start the challenge and we will create the game around your area.
We’d be happy to incorporate your own puzzles or develop a custom challenge tailored to your theme. Please contact our customer service team with your ideas and requests.
There are no requirements; our recommendation is that no more than six people play in a group. For more than that, we can provide two sets of equipment. However, the group can stay together if desired.
In case of inclement weather, we can provide rain ponchos for all participants if requested.
In the event of severe weather, the event may be postponed at short notice, or an indoor venue may be found. Please note that we do not offer any event spaces.